Career Spotlight - Service Technicians

Career Spotlight - Service Technicians

In our business, maximum uptime for our customers is the ultimate goal. While all our 1,200 employees work together to make this happen, one group in particular is critical: Service Technicians. These highly skilled and dedicated individuals work on a wide variety of equipment, engines and systems. And, as a result, are among the most respected in the industry.

WHAT IS A SERVICE TECHNICIAN?

Many use the term "mechanic", but in today's world of advanced electronics, specialized systems and ever expanding product lines, it takes more than just mechanical know-how. Our technicians work on everything from bulldozers and on-highway trucks to generators and marine engines. Some work in our shops while others travel out to the field...whatever it takes to get the job done.

TYPES OF TECHNICIANS AT CARTER

With so many types of products sold and supported by Carter Machinery, we employ technicians with a wide range of skills.

  • Shop Service - Many technicians have started their careers in our shops. From general maintenance to major repairs, there's always a wide variety of jobs that come through our bay doors.
  • Field Service - Much of the equipment we support can't be brought into our shops, whether due to sheer size or location. These technicians take the parts, tooling and know-how they need to do the job, wherever it may be.
  • Rebuild/Remanufacture - Our central remanufacturing facility in Salem, VA takes worn-out machines and components and gives them new life. Within this area, our techs specialize in specific jobs such as tear-down, overhaul, reassembly and testing in an assembly line approach, similar to a manufacturing facility.
  • EPG (Electric Power Generation) - The electrical aspect of these systems adds another level of complexity and necessary skills. In most cases, these jobs involve servicing not only the generator itself, but also the distribution switchboards, transformers and substations needed to make the whole system work.
  • On-Highway Truck - There's more to keeping a truck on the road than just the engine...a lot more. Our techs work on the total truck including brakes, exhaust systems, suspensions and drive train components.
  • Hydraulic - We have a saying: "If it uses hydraulic oil, we fix it!" No small claim when you think about how many different types of equipment and systems use hydraulics these days. But with our 5 rebuild centers strategically placed around our territory, we back it up.
  • Machining/Welding/Fabrication - This group is known for their ability to salvage components, even if it's something out of the ordinary. For example, the owner of a 1934 Packard needed a new cylinder head for his classic car. After an exhaustive world-wide search that came-up empty, he found his way to our door. Our craftsmen machined his existing head back to its original tolerances and now he's cruising the by-ways of Virginia in style.

 

WHAT DOES IT TAKE TO BECOME A CARTER SERVICE TECHNICIAN? 

While our technicians come from various backgrounds, there are common traits that we look for when hiring.

 

MECHANICAL APTITUDE

It all starts with an ability to understand how things work.

A POSITIVE, CAN-DO ATTITUDE

Our technicians work in some tough environments. From the rugged coal fields of West Virginia to the engine room of a naval vessel, the job's not done until our customer is up and running.

DESIRE TO LEARN

With hundreds of new products and configurations introduced every year, our technicians have to stay up-to-date.

ABILITY TO USE THE TOOLS OF THE TRADE

While there's still a lot of wrench-turning that goes on, the computer has arguably become the most important addition to the technician's toolbox since the invention of the wrench.

EXCELLENT CUSTOMER SERVICE

At the end of the day, our reputation is built on the level of service we provide our customers. Each and every employee at Carter is responsible for delivering on our promise of quality.

 

DOES CARTER SOUND LIKE THE PLACE FOR YOU?

We're always looking for qualified people to continue our growth. Over the years, we've had people with all different types of backgrounds join our ranks: from recent tech school graduates and experienced veterans to those from related industries like aeronautical, electrical / HVAC and even automotive repair.

Carter Machinery, with its numerous locations and divisions, can provide you with opportunities others can't. And, we reward our people with excellent compensation and benefits. If you think you have what it takes, we'd like to hear from you. Browse our current job listings or contact us direct at jobs@cartermachinery.com.

JUST GETTING STARTED IN YOUR CAREER?

There's no substitute for a strong foundation. We recruit from a number of technical schools that provide thorough training curriculums designed to get you off to the right start.