Contact Us

How can we assist you today?

ELECTRONIC INQUIRIES

Submit An Inquiry

 

CORPORATE HEADQUARTERS

Salem, Virginia is home to our corporate headquarters. All corporate functions are housed at this location including Accounts Receivables/Payables, Human Resources, Legal, Marketing and Procurement. Please note, appointments are required to meet with any of these departments.

PHYSICAL ADDRESS

1330 Lynchburg Turnpike
Salem, Virginia 24153

MAILING ADDRESS

Post Office Box 3096
Salem, Virginia 24153

PHONE

Toll Free: 800.768.4200
Local: 540.387.1111

FAX

Accounting / Finance: 540.387.3893
Equipment Sales: 540.375.9390
Parts (New): 540.387.3537 (Used): 540.387.9119
Reconditioning Center: 540.387.3512
Hydraulic Shop: 540.387.1745

LOCAL STORES

All customer support, including sales, rentals, parts and service, is handled by our local stores. The type of product or service for which you need assistance will determine which store is best suited to handle your request. Our locations page provides complete contact information as well as the names of local representatives who will be happy to assist you.

Find Your Local Store

 

COMMON INQUIRIES

CUSTOMERS

How can I get a copy of a recent invoice?
The Finance Department at our corporate headquarters will be happy to assist you. You can also sign-up for online access to your account via our AccountManager system.

SUPPLIERS

How can my company get set-up as a supplier for Carter Machinery?
All supplier requests are handled by the Procurement at our corporate headquarters. New suppliers must complete our New Vendor Application form prior to being considered.

Who do I contact about the status of an invoice payment?
The Accounts Payable Department at our corporate headquarters will be happy to assist you.

GENERAL PUBLIC

Who do I contact about job openings?
Please visit our Careers page for more information and a listing of current job opportunities.