Planned Outage For Systems Migration

Since April 2020 when Carter Machinery acquired Alban Tractor, we have been managing the combined business under two separate operating systems. During the weekend of April 10th, 2021, we will be merging these systems into one, which will allow our teams to support you more seamlessly. Because this will result in a planned outage of many interconnected systems, we want to provide you with advance notice and instructions in the event you need support during this time. We also encourage you to place orders and/or schedule requests well ahead of time to avoid interruptions to your operations.

WHEN

Friday, April 9th at 6PM – Monday, April 12th at 7AM

IMPACT TO OPERATIONS / FAQs

The planned outage will impact ALL Carter Machinery locations. We utilize a central operating system and several related platforms to manage all customer transactions. During the migration weekend, our local teams will not have access to these systems and therefore will have limited capabilities through manual processes. However, as always, we are here to support you.

Parts

• All parts counters will be closed Saturday and Sunday.
• After hours on call staff will be available as normal, by calling your local store.
• Only “down equipment,” emergency orders will be processed.

What’s the latest time I can place a parts order on Friday, 4/9?
4pm. This will provide our teams with the time necessary to accurately process your order prior to the system being shut down.

Will I be able to place orders online?
No. Our various online platforms, such as Parts.Cat.com, require a connection with our systems to check availability and pricing.

Service

• After hours on call staff will be available as normal, by calling your local store.
• We will have emergency service available, as needed.

Rentals

• After hours on call staff will be available as normal, by calling your local store.
• If you have specific rental needs or questions, please contact your local Rental Sales Representative.

Sales

• If you have specific sales needs or questions, please contact your local Sales Representative.

Accounting / Finance

• If you are a user of Alban’s online invoicing and statements portal, you should have already received a communication regarding the change in systems. You will receive further instructions to login once the system is back online.
• Our current W9 can be downloaded here.
• If you have questions in the meantime, please contact finance@cartermachinery.com

PLANNING AHEAD

Carter Machinery has been working diligently on migration plans for several months to ensure a smooth transition and to minimize any impact to your operations. However, we ask that you plan ahead, as much as possible, knowing our systems will be down. Whether this involves ordering parts in advance, scheduling service, or reserving rentals, we want to ensure you have what you need over the weekend or the week to follow. This will also allow our teams to better accommodate any emergency customer situations, should they arise, over the weekend.

THANK YOU

We appreciate your continued business and support through this transition.