CUSTOMER VALUE AGREEMENT (CVA) SERVICE RESPONSE GUARANTEE
When you have a Carter Customer Value Agreement (CVA) with Labor, you get service on your terms – because your time matters. Need service today? We’ll be there. Prefer to schedule it later? We’ll be there when you say. If we’re unable to perform the service at your requested time, we’ll pay you $500 – guaranteed!* Our Service Response Guarantee applies to unplanned repairs requiring labor and is not valid on routine maintenance, which should be scheduled in advance.
Unplanned Repairs, Priority Service
Your business depends on uptime. When an unexpected repair arises, your CVA ensures:
- Priority Scheduling. We’ll be there when you need us, even same day or at a time that works best for you. Your service on your terms.
- Remote Diagnostics. We’ll remotely assess the issue ahead of time to ensure your service is as efficient as possible.
- Guaranteed Response. If we’re unable to begin troubleshooting or perform the service at your requested time, we pay you $500*
Your Parts Are Guaranteed Too
With our CVA Parts Availability Guarantee, your maintenance and common repair parts will be available when you need them, or we’ll help cover costs by crediting you up to $1,000.** Here’s how it works:
- If you need a maintenance part as soon as the end of the next business day and we can’t get it, you will receive a Cat Prepaid Credit for the value of the part up to $1000.
- If you have a CVA with dealer-performed service and need a repair part, we’ll get it to you as soon as the end of the second business day. If we dont, you’ll receive a Cat Prepaid Credit for the value of the part up to $1000.
For more information about this guarantee, talk to your Product Support Representative.
NOT ON A CVA YET?
Let us help you keep your machines running longer with less hassle. Our flexible CVA options are designed to fit your business needs – and for a limited time, they’re 20% off! Click below to learn how a CVA can help you stay ahead of unexpected delays and downtime.
*Applicable to new and renewed Carter Machinery CVA’s for the following types of Cat® equipment: Articulated Trucks, Backhoe Loaders, Compact Track Loaders, Compactors, Dozers (small and medium), Excavators, Off-Highway Trucks (up to 775), Mini Excavators, Motor Graders, Multi-Terrain Loaders, Paving Equipment, Pipelayers, Skid Steer Loaders, Telehandlers, Track Loaders, Wheel Loaders (up to 990), and Wheel Track Scrapers. Service response time is guaranteed for CVAs with labor only on the same day customer requests service or customer receives Cat Credit for the value of $500. Applicable for remote, shop, and field service as available. **Maintenance parts guaranteed as soon as the end of the next business day, or customer receives Cat Credit for the value of the part, up to $1,000. Repair parts guaranteed as soon as the end of the second business day for customers who have a CVA with dealer-performed labor, or customer receives Cat Credit for the value of the part up to $1,000. For a complete list of included parts, talk to your Product Support Representative.
