Home > Make the Most of Your Cat® Investment with a Customer Value Agreement (CVA).
Make the Most of Your Cat® Investment with a Customer Value Agreement (CVA).
Cat® has an enduring reputation for quality, reliable machines, and it also brings benefits that extend beyond the time of purchase. Customer Value Agreements (CVAs) ensure your machine’s life is extended to the furthest. It provides advanced care and oversite to maximize the profitability of your machines with little to no stress for you, keeping you focused on your job at hand.
CVA’s are available for many new Cat machines, select Certified Used machines, and your already owned Cat machines, making it easy to take advantage of their benefits.
Hassle-Free Preventive Maintenance
Cat makes it easy to maintain your machine, whether you do the work yourself or want experts to handle it for you.
If you are an operation that does your own servicing, your CVA will inform you when servicing is needed. A kit is then sent with parts and instructions right to your door when the time is right, keeping you on top of replacements and preventing expensive repairs that come from delayed maintenance.
When more help is needed, you will receive unparalleled after-sale support from Carter Machinery. We offer onsite servicing for your machine, including after-hours support, which ensures the work is done right without disrupting your daily workload.
Genuine Cat Parts
For all CVAs, only genuine Catparts are used, and for good reasons.
- Genuine Cat Parts increase component life up to 50%
- You get up to 80% lower fuel injector costs per hour with Cat filters
- When paired with Cat fluids (optional), you get 2x longer engine working life
Combine All Costs into One Monthly Payment
Each monthly payment covers the price of parts for your machine. You always know what you are paying ahead of time and can budget accordingly. And with the ability to include this cost with your regular machine payment, budgeting is even easier.
Equipment Health Management
The CVA and combined Equipment Payment Plan (EPP) make it easy to track your maintenance needs through your phone, with My.Cat.com, or Cat Inspect. You can track machine hours, stay aware of health alerts, and review inspection results. This same remote tracking enables a representative to reach out to you about potential issues when the time is right.
Custom CVA’s for Each Machine, Tailored to Your Needs.
Each machine has its own servicing needs, whether it is a new or used machine, large or small in size. Since the needs vary, your CVA is customized for you to ensure the best care and ensure a long life for your investment. And many of the CVA’s have the extended warranty built into them, ensuring an even longer life. Whether you choose a CVA for 1 year or 5 years, self-service or dealer service, we will provide the right agreement to match your needs.
Security of Unmatched After-Sale Support from Carter Machinery
In addition to Cat’s superior products, Carter Machinery’s excellence in sales and service is here for you every step of the way. From questions about your current machine maintenance program or issues that come up due to needed repairs, we help you maintain the ongoing and immediate help you need to keep your business on track. If parts are needed, we stock over 150,000 parts for immediate delivery. And when you need service assistance, we can draw from our list of over 1,000 service technicians for immediate help.
Carter Machinery is Here to Help
Carter is proud to be your Cat dealer and offer CVA’s and EPP’s for your machine purchasing. We have the largest team of Shop & Field Technicians in the Mid-Atlantic region and 30+ locations through Virginia, Maryland, Delaware, Washington D.C., and Southern West Virginia. Plus, 99% of our parts are on-the-shelf or available the next day. *
*Subject to restrictions and availability. Additional terms and conditions may apply. Contact your Carter Machinery Representative for more information.