Carter Assist
Connect Remotely with Expert Technical Support
Do you perform your own machine maintenance and repairs? If you ever get stuck
mid-repair or just need some technical support, look no further than Carter Assist. This complimentary service allows you to connect remotely to a Carter expert who will help troubleshoot issues, even on nights and weekends. Rest assured, we are here to support you no matter where you are or what guidance you need. Keep reading below about the features you can expect when leveraging our Carter Assist platform.
Carter Assist Includes:
- Safety procedures
- Fault-code descriptions and basic troubleshooting
- Specific questions – bolt torque, pressure, temperature, etc.
- General service questions (i.e., lubricant types and quantities, disassembly instructions)
- Remote visual and video customer support software
- Remote flash and troubleshooting (machine capability required)
- Assistance identifying and ordering parts
- If a resolution cannot be found remotely, we will coordinate to have a Carter technician visit the machine
*Customers must have subscriptions to SIS, ET, and required tooling.
