Carter Assist
Connect Remotely with Expert Technical Support
Do you perform your own machine maintenance or repairs? If you ever get stuck mid-repair or just need a little help, look no further than Carter Assist. This complimentary service from Carter Machinery allows you to remotely connect with our technical support experts for help troubleshooting issues, even on nights and weekends.
Rest assured, we are always here to support you no matter where you are or what guidance you need. If a resolution to your issue cannot be found remotely, we can coordinate to have a Carter technician visit your machine.
Call Carter Assist for Help with:
- Understanding safety procedures
- Fault-code descriptions and basic troubleshooting
- Questions about repair specifications (bolt torque, pressure or temperature specs, etc.)
- General service questions (disassembly instructions, lubricant types and quantities, etc.)
- Identifying and ordering the correct parts
More Than Just A Phone Call
- Remote video customer support platform that can be pushed to your phone so our experts can see what you see
- Remote flash and troubleshooting (machine capability required)
*Customers must have subscriptions to SIS, ET, and required tooling.
